General Terms and Conditions
Effective Date: 01/11/2023
Please read the following terms and conditions carefully as it sets out the terms of a legally binding agreement between you (expression includes "Company," "you," or "your") and Zynetic Electric Vehicles Charging Pvt Ltd if you are located in India. If located outside India, you enter these Terms with Zynetic Electric Vehicles Charging LLC. (“Zynetic,” "we," "us," or "our"). Where you have been provided access to the Portal by your employer, you confirm that you have the authority to bind your employer as well as yourself to these Terms.
Introduction
This following sets out the terms and conditions on which you may use the content on www.zynetic.co website, mobile browser site, our mobile applications, and other digital publishing services owned by us, all the relevant services, products, or documentation thereof herein will be referred to as "Services."
Registration Access and Use
We welcome users to register on our digital platforms to avail services. Our services may be subject to change in the future. All changes will be appended to the terms and conditions page and communicated to existing users by email or appropriate mode. Our services apply for individual and multiple subscribers for the same account as pre-decided in the Sales Order. Subscription rates may vary for different subscriptions. We may, in exceptional circumstances, cease to provide our services. We will give you at least 7 days' notice of this, if possible. If we do so, then we will have no further obligation to you.
Privacy Policy and Registration
All information received by us from your registration on zynetic.co or our other digital products will be used by us in accordance with our Privacy Policy. Kindly read the below-mentioned details. On registration, we expect you to provide us with accurate and complete information of the compulsory fields. We also expect you to keep the information secure, specifically access passwords and payment information. Kindly update the information periodically to keep your account relevant. We will rely on any information you provide to us. On registration, you will choose a user name and password ("ID"). You are not allowed to share your ID or give access to your account to anyone else.
Upon knowledge of any activity violative of these Terms, we may cancel or suspend your access to our services.
You are responsible for all the use of our service made available to you and for preventing unauthorized use of your ID. If you believe there has been any breach of security, such as the disclosure, theft, or unauthorized use of your ID or any payment information, you must notify us immediately by emailing us at legal@zynetic.co.
We recommend that you do not select an obvious user password (such as your name) and that you change it regularly.
If you provide us with an email address that will result in any messages we may send you being sent to you via a network or device operated or owned by a third party (e.g. your employer), then you promise that you are entitled to receive those messages. To ensure emails land in your inbox, you will add our email id to your safe list. You also agree that we may stop sending messages to you without notifying you.
Important - Kindly Note
When you participate and choose to subscribe to a joint service offered by us with our partners; your email ID, access password, and entered personal information will be shared with our partner brand via an encrypted server-to-server protocol. This sharing is to facilitate your seamless access across the partner brand's platform. Once you log in to the partner brand's platform, specific terms and privacy policies of the partner brand (mentioned on its website) will apply.
You are advised to study the offer before you subscribe. Merely subscribing to such a joint service does not make you eligible to gain services of our brand partner. We do not take responsibility for providing you with access to the partner service.
When you subscribe to joint services; specific brands would ask you to share personal or private information in lieu of a value that the brand extends. By participating in such offers, you implicitly and by confirming the terms of the offer, you agree to share your registration information and personal data with the concerned brand. The brand or its associates may use this personal information to contact you with their promotional offers. Further, by participating in such offers, you will be additionally governed by the privacy policy and terms and conditions of the concerned brand. You are advised to go through them carefully before you decide to opt in.
As a registered customer or user of our services, you may choose to use our "Remember me" log in feature that enables you to be logged in automatically to our portal whenever you visit us without having to manually log in each time. We recommend that you do not enable this feature on any electronic device that is or may be used by anyone other than you to prevent unauthorized access by third parties to both your subscription details and features of our services personal to you.
Types of Services
Services may differ from country to country and the device from which you subscribe. Subscription cost may also vary from time to time.
Contract Formation
We will try to process your service request but do not guarantee that your service request will be complete by any specified time. By submitting your payment and other service request details, you are making an offer to us. Your offer will only be accepted by us and a contract formed when we have successfully verified your payment details and email address, at which point we will provide you with access to your service. We reserve the right to reject any offer at our discretion, for any or no reason.
We may partner with third parties to offer bundled services, under which the payment for both the services will be collected by us. We will endeavor to provide you with seamless access to all such third-party services with a single one-point access. There could be a gap in this seamless access due to a reason or any factors beyond the reasonable control of Zynetic Electric Vehicles Charging LLC. In such cases, the contract will be formed once the access to the partner services is restored.
Payment Details
When you purchase a service, you must provide us with complete and accurate payment information. By submitting payment details, you promise that you are entitled to purchase a service using those payment details. If we do not receive payment authorization or any authorization is subsequently canceled, we may immediately terminate or suspend your access to your service. In suspicious circumstances, we may contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties. If you are entitled to a refund under these terms and conditions, we will credit that refund to the card or other payment method you used to submit payment unless it has expired, in which case we will contact you. We may use the services of quality third-party payment service providers to process your payment in our wallet, which is governed by the Supplementary Terms of Payment mentioned on our website.
Pricing and Currency
The currency in which your service request is payable will be specified during the order process, depending on the service and your country of residence. Eligibility for any discounts is ascertained at the time you request and cannot be changed during the term of your subscription. We will always tell you in advance of any increase in the price of your service and offer you an opportunity to cancel it if you do not wish to pay the new price.
Taxes
Services fall under the purview of applicable taxes and regulations of the India. Taxes are applicable for availing services for customers based in India and outside.
